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After-sales service
●The company has sales branches in the capital Beijing, Xinjiang, Nanjing, Hohhot and other regions, and has offices in key cities across the country. The sales network covers the whole country and serves customers more efficiently. If the customer has an urgent need, the staff of each regional office of our company can arrive at the scene at any time to solve the problem, and the staff of each office always keep the mobile phone in a 24-hour standby state. In addition, the company headquarters also has technical support at any time to help, to safeguard the interests of customers above all else.
● After-sales engineers have undergone strict theoretical and practical operation training, and all engineers have the ability of on-site maintenance, maintenance and installation. Only qualified for training can be employed. The company's headquarters has an after-sales service hotline 024-89190517. The customer service consultation time is 8:00 a.m. to 17:00 p.m. on weekdays, and special personnel are assigned to serve it to solve after-sales service problems and can answer all kinds of product technical problems at any time. The company has a scientific service platform and standardized and strict service management, and has comprehensive rules, systems and management methods for various businesses and personnel to supervise the company's service quality.
● After-sales service response mode:
1) After-sales service personnel will regularly carry out on-site service and conduct regular inspection of products;
2) Telephone technical guidance response time: after receiving the maintenance notice, reply within 2 hours, arrive at the scene within 24 hours and troubleshoot, and rush to the scene day and night in remote areas with the fastest transportation method.
3) Warranty and maintenance: Our company promises that the quality guarantee period is 12 months after the acceptance of both parties or 18 months after the contract goods arrive at the site, whichever comes first. The company's products to implement life-long maintenance services. If the product is damaged due to its own reasons, our company will replace or repair it free of charge. In order to ensure that we can continue to provide you with high-quality services, our company will implement paid services for products outside the warranty period and charge appropriate costs.
Address:
900 Shengli South Street, Heping District, Shenyang City
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